'Why Diversity Training Doesn't Work' according to HBR

The Harvard Business Review just published a report about Diversity Training in the business sector and why it doesn't work

"It shouldn’t be surprising that most diversity programs aren’t increasing diversity. Despite a few new bells and whistles, courtesy of big data, companies are basically doubling down on the same approaches they’ve used since the 1960s—which often make things worse, not better. Firms have long relied on diversity training to reduce bias on the job, hiring tests and performance ratings to limit it in recruitment and promotions, and grievance systems to give employees a way to challenge managers."

Do people who undergo diversity training usually shed their biases?

"Researchers have been examining that question since before World War II, in nearly a thousand studies. It turns out that while people are easily taught to respond correctly to a questionnaire about bias, they soon forget the right answers. The positive effects of diversity training rarely last beyond a day or two, and a number of studies suggest that it can activate bias or spark a backlash. Nonetheless, nearly half of midsize companies use it, as do nearly all the Fortune 500."

They conclude by suggesting that your organization will become less diverse, not more, if you require managers to go to diversity training, try to regulate their hiring and promotion decisions, and put in a legalistic grievance system. 

The Community Diversity group offers training for business, particularly in customer service sectors, that aim to focus more on cultural awareness and bias in a positive light. For more information on how CDG's training services contact communitydiversitygroup@gmail.com.